Shipping Policy


Enjoy FREE shipping on all U.S. orders when you make a purchase over $99! 

Shipping Time:

  • Our goal is to have your order processed within 2-7 business days depending on production of items ordered, size of order, and availability. Once Shipped, usually takes 3-5 business days for shipment to be received. (International orders may take longer due to customs).
  • We try to get your order shipped as fast as possible while still upholding to our standard of quality.
  • Due to certain circumstances out of our control shipping times may vary.

Delivered but not received:

  • If tracking information confirms that the item has been delivered to the shipping address for your order but you have not received your product(s), please either allow an extra day (this is due to possible inaccuracy of carrier updated tracking systems that give premature confirmations) or contact the carrier (USPS, FEDEX, DHL) directly in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your shipping address. We strongly advise to purchase "Shipping Protection" offered at checkout by ROUTE to protect any packages Lost, Broken, or even Stolen.


  • Once the order is processed you will receive an email with your tracking number from Icetrayyang and/ or Route (shipping protection services) if purchased at checkout with your order. 
  • When the carrier receives your package and scans it, the tracking info will be updated. (Please allow 24 hours)
  • If you do not receive an email with tracking please contact Customer Support

Address Correction:

    • If you need an address correction please contact Customer Support

Orders was sent back to us:

  • Orders that have undeliverable address will be sent back to us. If we receive your order back we will contact you for and address update (additional redelivery fee may be applied if deemed customer error.) 
  • Once the order is reshipped out you will receive a new tracking number.


Please allow 5-12 BUSINESS DAYS to receive your order. You will be notified with tracking number(s) via email and text once your order is shipped. All orders will be fulfilled in a matter of time. Thank you! 

Enjoy FREE U.S. shipping on us when you make any purchase over $99!